Policies

Terms of use

Last updated on: August 12, 2025

Welcome to Odd One In Coaching! I, Courtney Eckhardt, a sole proprietor based in British Columbia operating as ODD ONE IN COACHING (“we,” “our” or “us”) own and operate the website https://oddoneincoaching.com/ and all related subdomains (the “Site”). In these Terms of Use (the “Terms”), you shall be referred to as “you” or “your” or “user(s)”. These Terms and our Privacy Policy govern your use of the Site and use of any related services made available through the Site (the “Services”). Please read these Terms and the Privacy Policy carefully, as they contain important information about your rights and responsibilities.

Acceptance

These Terms comprise an electronic contract that establishes the legally binding terms you must accept to access or use the Site or Services. The Terms include our Privacy Policy. By accessing the Site you acknowledge that you have read, understood and agree to be bound by the Terms and the Privacy Policy. If you do not wish to be bound by these Terms, please stop using the Site and Services immediately.

By accessing the Site or Services you consent to have these Terms and all notices provided to you in electronic form. The Terms may be modified by us from time to time. Such modifications will become effective upon posting on the Site. We shall notify you of changes to the Terms through notices on the Site, by email, or by both. To withdraw your consent to be bound by these Terms, you must cease using the Site.

If you breach any provision of these Terms, we may terminate your right to access and use the Site and Services immediately.

Use of the Site

You are not permitted to use the Site:

in any unlawful, fraudulent, or commercial manner, or any other manner prohibited by these Terms;
to transmit, or distribute to or through the Site any computer viruses, worms, or any software intended to damage or alter a computer system or data;
to use the Site to harvest, collect, gather or assemble information or data regarding other users, including e-mail addresses, without their consent;
to interfere with, disrupt, or create an undue burden on servers or networks connected to the Site, or violate the regulations, policies or procedures of such networks;
to attempt to gain unauthorized access to any part of the Site (or to other computer systems or networks connected to or used together with the Site), whether through password mining or any other means;
to use the Site in a way that may damage or impair the functionality of the Site or Services or interfere with users;
to use software or automated agents or scripts to generate automated searches, requests, or queries to or to strip, scrape, or mine data from the Site;
to tamper with, modify, copy, amend, make derivative or reverse engineer any part of the Site; or
to licence, sell, rent or lease any part of the Site.

Privacy

We are committed to protecting your privacy. Please read our Privacy Policy which outlines how we collect personal information, how we use that information and your rights and responsibilities regarding personal information collection.

Services Overview

The Site provides information about the Services offered by us, which includes online management coaching services provided through one-on-one coaching sessions, group coaching sessions and workshops and other digital products and educational content. All Services offered are subject to availability and are provided at our sole secretion. While we aim to support you in achieving your career goals, we do not guarantee any specific outcomes or results from the Services. Your success depends on various factors including your own effort, decisions and external circumstances.

Complimentary Session

We offer one complimentary 15-minute introductory session to all new prospective clients (“Complimentary Session”) to determine the suitability of the Services. The Complimentary Session is entirely optional and carries no financial commitment. Only one Complementary Session per person is permitted, however we may offer a second or subsequent Complimentary Session to clients or potential clients at our sole discretion. We reserve the right to refuse or reschedule a Complimentary Session at our discretion. Since the Complimentary Session is primarily an introductory session to see if you and us would be a good fit for each other, no coaching is guaranteed during the Complimentary Session.

Payments and No Refund Policy

Except for the Complimentary Session mentioned above and other unpaid educational or digital content available on the Site, all other Services are subject to fees which will be clearly disclosed to you prior to purchase. We use third party service providers such as Stripe to process payment for the Services, and we recommend that you read the relevant terms and policies of such services providers before you access or use their services. Payment must be made in full before any Services are rendered. Due to the digital and customized nature of the Services, all purchases are final and payments non-refundable unless otherwise stated in writing. No refunds are provided for missed appointments or partially used Services, except at our sole discretion. We reserve our right to change fees for our Services upon providing reasonable notification of such change.

Intellectual Property

We own and retain all proprietary rights in the Site, and in all content, trademarks, trade names, service marks, documents and other materials, and other intellectual property and proprietary materials related thereto (the “Intellectual Property”). No license to sell or distribute the Intellectual Property is granted or implied. You agree not to copy, modify, transmit, create any derivative works from, make use of, or reproduce in any way the Intellectual Property. You agree not to remove, obscure or otherwise alter any proprietary notices appearing on any content, including copyright, trademark and other intellectual property notices.

Any third-party trademarks, service marks or other intellectual property displayed on or through the Site are used with the authorization of the owner of the intellectual property, subject to their guidelines for use. We cannot authorize you to use, reproduce or modify any third party intellectual property used on this Site, and are not responsible for any loss or damage you may suffer or incur in connection with your use of any third party intellectual property for your own purpose.

Third-Party Links

We may provide links through the Site to the websites of third parties. The links and websites provided on the Site are owned and operated by third parties over whom we do not have control. We have not reviewed all of the websites linked through the Site and accept no responsibility for the contents of third-party websites. The inclusion of any link does not imply endorsement by us of such websites. Use of any such linked websites is at your own risk. Any links to third-party websites are provided for your convenience only. We are not responsible or liable for any loss or damage you may suffer or incur in connection with your use of any third-party websites or for any acts, omissions, errors or defaults of any third party in connection with their websites.

Age of Majority

We do not provide Services to persons under the age of 19 years. In accessing the Site and Services, you represent and warrant that you are either 19 years of age or are of the age of majority in the jurisdiction you reside.

Disclaimers

The Site, the content thereon and the Services are provided strictly for informational and educational purposes only. While we aim to provide accurate and up to date information at all times, we make no representations or warranties about the accuracy or completeness of any information contained in the Site. No results are guaranteed and nothing on the Site or Services constitutes legal, financial or professional advice.

Additionally, we will not be held liable for any inconvenience, loss, or damage sustained through the use of any information received through the Site or Services or its impact on your financial or business prospects. Any actions you choose to take as a result of information you receive from the Site or by using the Services, are at your own risk.

By using the Site, you agree that:

if you use the Site, you do so at your own and sole risk. The Site is provided on an “as is” and “as available” basis. We expressly disclaim all warranties of any kind, whether express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

if you access any content through the use of the Site, you do so at your own discretion and your sole risk. You are solely responsible for any loss or damage to you in connection with such actions. We are not responsible for any incorrect or inaccurate content in connection with the Site. We assume no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, user communications.

We do not warrant that:

the Site or Services will meet your requirements;
access to the Site or Services will be uninterrupted, timely, secure, or error-free;
the quality or reliability of the Site or Services will meet your expectations; or
third parties will not use your confidential information in an unauthorized manner.

Limitation of Liability

You agree that, to the maximum extent permissible by law, we will not be liable for any harm, injury, loss, or damages of any kind incurred by you or anyone else, including direct, indirect, incidental, punitive, special, consequential or exemplary damages, arising from, relating to, or connected with:

the use, reliance on, or inability to use the Site or the Services;
purchases made through third-party providers linked on the Site;
actions or inactions of other users or any other third parties for any reason; or
any other matter arising from, relating to or connected with the Site, Services or these Terms.

We will not be liable for any failure or delay in performing under these Terms, especially where such failure or delay is due to causes beyond our reasonable control, including natural catastrophes, governmental acts or omissions, laws or regulations, terrorism, communication system breakdowns or hardware or software failures.

You acknowledge and agree that the above disclaimers and these limitations of liability are an agreed upon allocation of risk between you and us. You acknowledge and agree that if you did not agree to these limitations of liability, you would not be permitted to access the Site. You acknowledge and agree that such provisions are reasonable and fair.

Indemnification

You agree to defend, indemnify and hold us, and our employees, agents and other representatives (each an “Indemnified Party”), harmless from any claim, demand, action, damage, loss, cost or expense, including without limitation, lawyers’ fees and costs, investigation costs and settlement expenses incurred in connection with any investigation, claim, action, suit or proceeding of any kind brought against any Indemnified Party arising out of your use of the Site or Services, any alleged or actual infringement of the intellectual property rights of any party, any injury or damage to property or person, any act by you in connection with any user of the Site or any other third party, or alleging facts or circumstances that could constitute a breach by you of any provision of these Terms and/or any of the representations and warranties set forth above.

Termination

You acknowledge and agree that we, in our sole discretion, may terminate your access to the Site or Services for any reason, including, without limitation, your breach of these Terms. You understand and agree that we are not required, and may be prohibited, from disclosing to you the reason for termination of your access to the Site. You acknowledge and agree that any termination of your access to the Site may be effected without prior notice, and acknowledge and agree that we may immediately bar any further access to the Site. Further, you acknowledge and agree that we will not be liable to you or any third party for any costs or damages of any kind for or resulting from any termination of your access to the Site. Upon termination, your information may be deleted or kept as necessary.

General

These Terms shall be governed by, and construed under, the laws of the Province of British Columbia and the laws of Canada applicable therein and the courts of British Columbia shall have exclusive jurisdiction over any dispute that arises from these Terms.

If any portion of these Terms are held to be unenforceable, the unenforceable portion shall be construed in accordance with applicable law as nearly as possible to reflect its original intentions and the remainder of the provisions shall remain in full force and effect.

No failure or delay by either party in exercising any right under these Terms shall constitute a waiver of that right.

These Terms constitute the entire agreement between you and us with respect to your use of the Site and Services. Any Services provided to you by us under a separate written agreement will be governed by the terms of such written agreement and in the case of any conflict between the provisions of such written agreement and these Terms, the provisions of the written agreement shall prevail.

Contact Information

If you have any questions about these Terms, please contact us at: courtney@oddoneincoaching.com

Privacy Policy

Last updated on: August 12, 2025

This Privacy Policy (“Privacy Policy”) explains how I, Courtney Eckhardt, a sole proprietor based in British Columbia operating as ODD ONE IN COACHING (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you access our website https://oddoneincoaching.com/ and all related subdomains (the “Site”), use any related services or content made available through the Site (the “Services”), or engage with us as a client or potential client. In this Privacy Policy, “you” or “your” or “user(s)” refers to anyone who accesses the Site or Services. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy is effective as of the date of its posting on the Site, applies to all persons who access the Site or Services. Please take the time to review this Privacy Policy carefully.

By accessing the Site or Services, you consent to the practices described in this Privacy Policy and you agree to be bound by our Terms of Use. If you do not consent or agree as set out above, you must stop using the Site and Services immediately.

COLLECTION OF GENERAL INFORMATION
1. We automatically collect general information concerning the use of the Site (“Aggregate Information”) which includes the Internet Protocol (IP) address of your computer or device, the IP address of your internet service provider, information about your device (e.g. mobile screen size, name of cellular network, and mobile device manufacturer), the web browser used to access the Site, the Internet address of the website from which you linked to the Site, the date and time of access to the Site, the operations undertaken during use of the Site, the sections of the Site that you visit, the parameters relating to particular pages of the Site visited and time spent on each page, location information and any content downloaded from the Site. We do not link this information with any personal information provided by you.
2. The Aggregate Information that is automatically collected is used to improve the Site and Services, for marketing, website and system administration, and other administrative purposes. We may use the general information that is automatically collected to create aggregate reports concerning website use, user patterns, user demographics and user purchases. We will not sell, trade or disclose to third parties any of the user’s identifiable information derived from the use of the Site or Services, including user names, addresses and financial information, without consent of the user, except as required by law. When we use other agents, contractors or companies to perform services on our behalf, they are required to protect your user identifiable information in a manner consistent with this Privacy Policy.
COLLECTION OF PERSONAL INFORMATION
1. “Personal Information” may include your name, home or business address, phone number, email address, employment details and financial information. We collect Personal Information in accordance with the Personal Information Protection Act of British Columbia (“PIPA”).
2. We collect your Personal Information to provide you with the best possible service. We may collect your Personal Information from any data you input into the Site or provide to us voluntarily for access to the Site or Services.
3. We will only collect Personal Information in order to:
  - verify identity;
  - allow you to use the Services;
  - ensure you receive a high standard of service;
  - further develop our Services;
  - meet regulatory requirements; or
  - any other legal reasons as applied to your use of the Services.
4. If you purchase any of the Services available through the Site, you will need to provide our third-party payment service providers, such as Stripe with your credit or debit card information. We don’t collect your payment card details. For payments, we redirect you to the payment service provider mentioned above, which collects and processes your payment request.
USE, DISCLOSURE AND CONSENT
1. We will not use or disclose your Personal Information to anyone except as described in this Privacy Policy.
2. In the course of providing management coaching services, we may collect and use sensitive Personal Information that you voluntarily disclose such as career or financial information. We will only collect this information with your express consent and treat it as confidential in accordance with this Privacy Policy and applicable law. We may use this information you provide to deliver personalized management coaching services and will not share or disclose any such information without your consent except as required by law.
3. Except as specified below, we will obtain your express or implied consent to collect, use or disclose your Personal Information. You can provide consent orally, in writing, electronically or through an authorized representative.
4. You provide us with implied consent where our purpose for collecting, using or disclosing your Personal Information is necessary for the provision of the Services or would be considered obvious or reasonable in the circumstances. You also provide us with implied consent when you have made an enquiry regarding the Services, or you provided your contact information including email to us, without a disclaimer against unsolicited communication.
5. We obtain your express or implied consent for all commercial electronic communications in accordance with Canada’s Anti-Spam Legislation (“CASL”). You may withdraw your consent to receive such communications at any time by contacting us at the email address listed in the Contact Us section.
6. We may collect, use or disclose your Personal Information without your consent in the following circumstances:
  - when permitted or required by law;
  - in an emergency that threatens an individual’s life, health, or personal security;
  - when the Personal Information is available from a public source;
  - when we require legal advice from a lawyer;
  - for the purposes of collecting a debt or protection from fraud; or
  - other legally established reasons.
7. We will not sell your Personal Information to other parties without your consent.
SERVICE PROVIDERS
1. We may employ third party businesses and platforms to host the Site, to perform services related to the Site and Services on our behalf, or to assist us in analyzing your use of the Site or Services (“Third Party Service Providers”). Third Party Service Providers may have access to your Personal Information to perform these services and are obligated to protect your Personal Information using standards that are consistent with applicable laws.
2. We may also use certain Third Party Service Providers to facilitate scheduling, communication, payment processing and coaching delivery (eg. Google Mail, Google Calendar, Stripe etc.) These Third Party Service Providers may collect Personal Information in accordance with their own privacy policies, which we do not control. We encourage you to review policies of the Third Party Service Providers before use.
3. As of the date of this Policy, the Third Party Services Providers we use include but are not limited to the following:
  - WordPress;
  - MailerMojo;
  - Google Mail;
  - Google Calendar;
  - Google Meet; and
  - Stripe.
DATA TRANSFERS AND RETENTION
1. The Personal Information we collect may be transferred to and stored or otherwise processed in various locations where the Third Party Service Providers store or process such data.
2. We will only retain your Personal Information for the time necessary to fulfill the identified purposes or a legal or business purpose.
3. We may retain Personal Information for a longer period if, you provide such consent to us or if we are required to do so for the performance of a legal obligation.
4. We will delete your Personal Information when it is no longer required for its intended purpose or when we are not legally obligated to retain such data. Your right to access, request erasure, request rectification and data portability as listed below cannot be enforced once we delete such data.
AGE OF MAJORITY
- The Site and Services are not intended for use by anyone under the age of 19. In accessing the Site or Services, you represent that you are of the age of majority in the jurisdiction of your residence.
SECURITY
1. We are committed to ensuring the security of your Personal Information. To mitigate unauthorized access or disclosure, we have adopted commercially reasonable physical, electronic, and managerial procedures designed to safeguard and secure the information that we collect online
2. While we strive to use commercially acceptable means to protect your personal information, you acknowledge and agree that no method of transmission over the Internet, or method of electronic storage is 100% secure. We make no guarantee as to the absolute security of your Personal Information. In the unlikely event that our system is breached, and your Personal Information has been compromised, we will notify such local authorities as may be required and will use our best efforts to notify you, using the most current contact information we have for you.
3. We are not responsible for any failure to notify you based on incorrect or outdated contact information.
DATA PROTECTION RIGHTS
1. We want to make sure you are fully aware of your data protection rights. Every user is entitled to the following:
  - The Right to Access: You have the right to request us for copies of your Personal Information. We may charge you a small fee for this service.
  - The Right to Rectification: You have the right to request that we correct any Personal Information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
  - The Right to Erasure: You have the right to request that we erase your Personal Information, under certain conditions.
  - The Right to Restrict Processing: You have the right to request that we restrict the processing of your Personal Information, under certain conditions.
  - The Right to Object to Processing: You have the right to object to the processing of your Personal Information by us, under certain conditions.
  - The Right to Data Portability: You have the right to request that we transfer the Personal Information that we have collected to another organization, or directly to you, under certain conditions.
2. If you make a request listed above, we have 30 days to respond to you. If you would like to exercise any of these rights, please contact us at the email address listed in the Contact Us section
LINKS TO OTHER SITES
- The Site may contain links to other websites that we do not control (“Third Party Sites”). We strongly advise you to review the privacy policy of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any Third Party Site or their associated services.
COOKIES
1. We and the Third Party Service Providers use cookies and other tracking technologies to collect information. Cookies are small data files that are placed on your device when you visit a website. They are used to recognize your device, track user activity, and improve user experience. You may instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you do not accept cookies, you may not be able to use or access certain parts of the Site or Services.
2. For more information regarding cookie collection and other related information of our Third Party Service Providers, please refer to the appropriate policies located on their website.
MARKETING AND SUBSCRIPTIONS
- In compliance with CASL, all of our electronic communications include an opt-out mechanism, clearly identify us as the sender and provide our contact information. We will not send you commercial electronic messages without your express or implied consent. If you subscribe to our newsletter and/or updates by email, we may use your Personal Data to send information to you about our Services that might interest you. You may discontinue receiving any commercial electronic communications from us by unsubscribing or opting out of any such communication. If you wish to unsubscribe to the Site or no longer wish to be contacted for marketing purposes, please notify us in writing by emailing us at the email address listed in the Contact Us section.
CHILDREN’S PRIVACY
- The Site and Services are not meant for use by children under the age of majority. If you are a parent or guardian and you become aware that your minor child has provided us with personal information, please contact us. If we become aware that we have collected personal information from minors, we will take steps to remove that information from our servers.
NON-CANADIAN USERS
1. California Privacy Rights: If you are a California resident, then you may request us not share your Personal Information and Aggregate Information with third parties for direct marketing purposes. We do not sell or trade your Personal Information for monetary consideration. We will not discriminate against any user for exercising their rights under the California Consumer Privacy Act. California residents that wish to opt-out should email us their written request to the email address listed in the Contact Us section and provide us with 15 days to process your request.
2. European Union Users: This Privacy Policy and its enumerated policies are intended to comply with the General Data Protection Regulation (“GDPR”) and provide appropriate protection and care with respect to the treatment of your personal information in accordance with the GDPR. We will not process your information without a lawful basis to do so, as such bases are defined in Article 6 of the GDPR. In general, we will process your information on the legal basis of consent, contract (if you have entered into an agreement with us and such processing is a necessary part thereof), or legal obligation (as noted above). We may also process certain information on the basis of the following legitimate interests, provided that such interests are not overridden by your privacy rights and interests: developing and improving the Site or Services, conducting research from your behaviour on the Site (e.g., analyzing traffic, and providing a stable, consistent, and secure experience in connection with the Site).
3. Notwithstanding the foregoing, and any other provision in this Privacy Policy, while we make reasonable efforts to comply with various international regulations and legislation applicable to its users, you acknowledge and agree that the Site and Services are provided by a Canadian business and primarily targeted to a Canadian userbase. If you are not a Canadian resident, while your access to the Site and Services are at your own risk, we will make reasonable efforts to accommodate your privacy concerns and requests. Please contact us with any questions or concerns at the email address listed in the Contact Us section.
CHANGES TO THIS PRIVACY POLICY
1. We may update this Privacy Policy at any time. We will post updates to our Privacy Policy to this page. You are advised to review this Privacy Policy periodically to be aware of any updates. Changes to this Privacy Policy are effective when they are posted on this page.
2. If any material changes are made to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on the Site.
3. By continuing to use the Services after changes are made to the Privacy Policy, you agree to be bound by the new Privacy Policy. If you do not agree to be bound by the new Privacy Policy, please stop accessing the Site and Services immediately.
CONTACT US

If you have any requests, questions or concerns about this Privacy Policy, please contact us at the following address:

Email: courtney@oddoneincoaching.com

Phone number: +1 778-650-5451

Mailing Address: Odd One In Coaching, PO Box 3557, Vancouver Stn Terminal BC, V6B 3Y6 Canada